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Frequently Asked Questions



Creating an account with us would give you the ability to track your booking and view your previous bookings at any time and place you desire. Also, it would make your future bookings easier since some of the information would be automatically filled in.



    • Click on "Sign In" at the top right portion of the page.
    • Click on "Signup Here".
    • Fill in the information required.
    • Review our Terms and Conditions and Privacy Policy.
    • Click on "Create Account".
    • An Email will be sent to the Email address you entered with your login information so that you would never lose them.



    • If you had just logged in click on “my profile”. If you are at the home page of dallasjo.com, click on your name at the top right portion of the page.
    • Replace your old password with the new one.
    • Click on "Update".



    • If you had just logged in click on “my profile”. If you are at the home page of dallasjo.com, click on your name at the top right portion of the page.
    • Replace your old information with the new one.
    • Click on "Update".



Our password recovery process is very simple and secure. Just click on "Sign in" on the top right portion of the page, then "Recover Your Password". Then enter the Email that you created your account with and press on "Generate". An email will be sent to your email address with your login information.



Yes, you sure can. Just fill in all of the information required at the checkout page and a confirmation email will be sent to the email you entered. However, we recommend you to create an account so you'd be able to track and review all of your bookings.



It is with us! All of our search and booking pages are secured and we will never use your personal information without your permission. Also, your credit card information is never saved or used in any way other that booking your current service. Furthermore, our partner payment gateway is certified to the latest standards of security controls.



After booking your service and receiving your voucher or ticket, there is no need to confirm your booking with our call centre or our sales department. Once you receive your confirmation email, you're set to go. However, you’re always welcome to call us if you have any questions.



With dallsjo.com, you can make your payment with Visa and Master Card's credit cards. We are also working on adding eFawateercom to our list.



We, Dallas travel and tourism, provide you with this one-of-a-kind service where you can book one of our designed packages with only one click. One booking process is enough to book your Hotel, Flight and any other service included in the package you chose!



Yes, you sure can. You just need to fill in the information required with the traveller's details and the site will process and send to the email you entered the ticket and the voucher holding the name you entered whilst making the booking.



Booking online requires a valid Email address in order to provide you with your booking's confirmation details. If you don't own a valid email, kindly create one and complete your booking. If you were unable to do so, then you can visit one of our branches and our sales team would be happy to make your booking, keeping in mind that the rates might slightly change due to the fact that the website might hold special rates different to those in the offices.



An email will be sent to the email address you entered while checking out containing all of your booking details and documents. So please make sure that you enter a valid email address. You can also click on "Print" and print your voucher, ticket and any other document the booking contains.



You should receive your voucher or ticket on your email within 10 minutes after checking out and paying from the email noreply@dallasjo.com. Check your Inbox and your Junk mail. If you didn't receive an Email on any, give it some more time and if it's still not there, you can call our call centre on +962798722222 or +96265622222.



E-tickets have the function of traditional tickets. You need to issue a boarding pass from the airline offices located at the airport. However, we advise you to keep your e-ticket with you along with your passport throughout your trip.



Your voucher or e-ticket will be sent to you on the email you entered so that you'd always have it whenever you need it. You need to make your bookings whilst you are logged in into your account in order to be able to easily find all of your previous bookings on your booking history. If you don't have an account and you've accidently deleted the email, check your "Trash" or "Deleted" emails. If you still couldn't find it, then you can call our call centre on +962798722222 or +96265622222 and our support team will gladly provide you with the needed documents.



The website will send all of the documents regarding your booking to the email you entered while checking out, in addition to an official invoice confirming your purchases from the site. Airlines, hotels and tour facilities service providers require you to show your passport for identification purposes.



Yes, you sure can, but first you need to create an account on our website and make sure that you've made your booking while you were logged in on our website. Then, you'd be able to track your bookings by logging into your account and clicking on "My Bookings" on the top right portion of the page. Then, enter your Email ID and your Booking Reference Number in their designated fields and click on search.



To cancel or amend your booking, kindly send us an email with your booking details and reference number at info@dallasjo.com and then contact our call centre on +962798722222 or +96265622222 and they will inform you whether you can cancel your booking or not. They will also inform you of the cancellation and amendment fees if there were any, whereas each service provider has its own cancellation policies.



We at dallasjo.com provide you with the best deals from different suppliers dynamically. Rates are subject to availability and may change according to rooms and flights available at the time of searching. This is why we encourage you to make your booking immediately. However, after booking and paying for your service, the prices will never change.



To avoid any inconveniences, our clients have the choice of either booking online or at one of our branches. However, you can call our call centre if you need any sort of help whilst booking online.



No need to worry. If your flight time or date changes, you'll be contacted by our support team via the phone number or the email you entered and you will be informed. So, please make sure that the information you enter while checking out are accurate and correct.



Every service provider has its own policy regarding children. As long as you enter the children and their ages in your search criteria, you will be getting our best deals! Please be sure that whenever there is a child's discount available, it'll be reflected on your results.



The site offers the possibility of booking a certain number of travellers, from 4 to 9 as a maximum number of people, depending on the service. For group rates and discounts, please contact our call centre and they will help you get the best group offers available.



Every service provider has its own policy regarding early bookings. Make sure to book your service as early as possible so you would get our best deals and whenever there is an early booking's discount available, it'll be reflected on your results.



Please note that the room's size, design and features may vary from one room to another and it may not match the hotel's room images on the website. Also, some hotels do not update their images frequently, so this may be another reason why the hotel image is different from the actual room you receive.



Just like how you receive your room voucher immediately after you complete your payment, the hotel will receive your booking immediately as well. So, there is no need to worry. However, in case you faced this issue, please contact our call centre and they will help you obtain your room.



If the flight got delayed for a couple of hours, your booking will not get affected, so you don't need to worry about it. If you'll be arriving to the hotel after midnight or in the following day, we advise you to call our contact centre to make the necessary arrangements.



If you booked a package that includes transfer, then you don't need to worry. Our guide will meet you at the airport and will take care of your ride to the hotel. If your booking doesn't include transfer, you can book a separate transfer service from and to the hotel on our site. If your booking doesn't include transfer and you don't wish to book a transfer service, then it's your own responsibility to arrange your travels from and to the hotel. No matter if you wish to ride with us or on your own, you will be provided with the hotel's address and phone number after completing your booking process.



In case you booked one of our packages which includes reception and transfer, then the guide will be waiting for the group. You just need look for Dallas Travel and Tourism’s logo and it will be easy to find.



Please be present at the airport 3 hours prior to your flight departure. In case you couldn't arrive to the airport on time, we advise you to contact our call centre as soon as possible. However, please note that you will be charged extra fees to amend the missed flight and you might also lose the entire ticket amount depending on the terms and conditions of the Airlines Company.